FireEye Customer Support Services

Request Access to Customer Support

Registration for FireEye online support tools is restricted to existing customers, partners, or prospects.*

After completing this form, please allow up to 2 business days for authorization from the FireEye Support Portal Admin at your organization.

To expedite registration, the Support Portal Admin at your organization can register you directly instead of using this form. Once added, please allow up to 4 hours for completion of the process.

* Note: If your organization does not have an existing business relationship with FireEye, please contact your local account manager or FireEye Sales for assistance.


Customer Support Services

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  • Why alerts are not fool-proof
  • Why having more consoles may not be the answer to your security needs
  • How your IT team may not be prepared to handle critical alerts
  • How long it takes other organizations to respond to alerts, and how you compare
  • Why outsourcing could save you money and mitigate risk